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Don't just tell your employees to be present or to provide genuine hospitality without telling them <how.> Make it black-and-white, and make it measurable.
  • John DiJulius
  • 21,041 Reads 22 Shares
Jonathan Barnett has a portfolio full of ideas and plans for his expanding the Oxi Fresh Carpet Cleaning brand.
  • Kerry Pipes
  • 5,735 Reads 14 Shares
Two New DreamMakers Franchisees Join the Brand to Build Their Futures and Their Customers' Remodeling Dreams.
  • Multi-Unit Franchisee
  • 7,791 Reads
When it comes to being a "STAR" franchise development player, the best keep winning--and they keep working to get better.
  • Helen Bond
  • 6,943 Reads 4 Shares
Franchise Business Review Provides Data and Insight on Women in Franchising
  • Multi-Unit Franchisee
  • 12,923 Reads 29 Shares
In case you hadn't noticed, a new generation has begun applying for full- and part-time jobs: Generation Z.
  • Adam Pierno
  • 3,487 Reads 1 Shares
In the fast food industry, taste will always rule. The past few years, however, have seen a shift in the way guests connect with brands, with elevated expectations regarding food quality, transparency, and authenticity.
  • By Bill Phelps
  • 5,362 Reads 1 Shares
John Judson and his partners have grown their Two Men and a Truck franchises in St. Louis, Chicago, Salt Lake City, and Boston into a 15-franchise operation that brought in $16 million in revenue last year.
  • By Debbie Selinsky
  • 9,801 Reads 6 Shares
Famous Dave's Announces Refranchising Deal for 7 Locations in Chicago Area Market.
  • Multi-Unit Franchisee
  • 7,394 Reads 1,014 Shares
New Spending Package From Congress Supports Small Business, But Ignores Threat Posed By Labor Board.
  • Multi-Unit Franchisee
  • 5,337 Reads
As one year ends and a new one begins, it's a time and season for joy and gratitude - and for making resolutions to do better in the year ahead. Here's an inspiring message from customer service guru John DiJulius to live your life to the fullest - for yourself and for others.
  • John DiJulius
  • 2,783 Reads
Vocelli Pizza
SPONSORED CONTENT
Vocelli Pizza
SPONSORED CONTENT
Vocelli Pizza
SPONSORED CONTENT
When Jon-Anthony Lui was growing up, he watched closely as his father achieved success in franchising, selling products such as real estate and insurance. But the bright young entrepreneur found his niche when he began working for Tutor Doctor, which offers one-on-one tutoring to children in the home.
  • Debbie Selinsky
  • 6,820 Reads
Social media marketing news you can use. This week: 5 tips to reach customers with Facebook ads; building advertising relationships with lifestyle bloggers; now Facebook can tell you who's near your stores; improve your Tweeter-verse with fewer links; botnet creates fake customers and steals billions from online advertisers.
  • Daniel Lieberman
  • 2,991 Reads
There are many misconceptions about how to go about valuing your business. In general, most business owners have a value in their mind that is usually several times more than the actual value a sophisticated, competent buyer ultimately pays.
  • Rod Bristol
  • 17,218 Reads 10 Shares
Technology has become essential to the operation of franchised businesses around the world. This incudes not only operating the actual business, but managing the franchisor-franchisee relationship across country and continent boundaries.
  • William Edwards
  • 16,309 Reads 4 Shares
Pam Harper says she learned at an early age the commitment and tenacity it takes to run a small business. She drew inspiration and strength from observing her own parents toil to make their businesses succeed.
  • Kerry Pipes
  • 5,964 Reads 1 Shares
Full-time homemaker started with one Subway in 1997 and today operates 55 Subways and 1 Wing Zone.
  • Multi-Unit Franchisee
  • 18,648 Reads 4 Shares
Key managers are essential to success. Here's how to 'build a bench' that will make sure your organization stays on top.
  • Dan Schneider
  • 8,256 Reads
Wild Birds Unlimited's franchise recruitment process earns the 2015 STAR Award for Best Overall Performance.
  • Helen Bond
  • 5,955 Reads 1,023 Shares
When Farouk Diab walks into one of his 18 Wienerschnitzel restaurants wearing a uniform, same as the other workers there, he's making a statement.
  • Debbie Selinsky
  • 10,239 Reads 2 Shares
So many good things are happening in franchising these days, it's hard to keep up! So welcome back to "Good News" – our monthly roundup of franchise growth, finance, international expansion, milestones, and other positive news from franchisors large, medium, and emerging.
  • Eddy Goldberg
  • 5,267 Reads 1 Shares
Broken Yolk
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Broken Yolk
SPONSORED CONTENT
Broken Yolk
SPONSORED CONTENT
It's really incredible how much technology continues to evolve! There are so many tools available to assist franchisors with their development plans today, and at CruiseOne integrating technology is an essential part of our development strategy.
  • Franchise Update
  • 4,194 Reads
At the age of 39, Becky Finger, a full-time homemaker and mother of three from Cincinnati, went with a friend to visit a Once Upon A Child store in Columbus, a couple of hours away.
  • Debbie Selinsky
  • 7,568 Reads 1 Shares
At Jersey Mike's Subs, technology, marketing, operations, and strategy are so intertwined, "We joke back and forth about who's in charge of who, because there's so much overlap," says Rich Hope, the company's CMO.
  • Eddy Goldberg
  • 4,744 Reads 1 Shares
Jon-Anthony Lui was Tutor Doctor's first franchisee to reach $1 million in sales, and in 2014, he became the brand's largest franchisee, and was named Franchisee of the Year.
  • Debbie Selinsky
  • 8,689 Reads 2 Shares
New research illustrates how joint-employer ruling jeopardizes franchise businesses, risking business failure and hundreds of thousands of jobs.
  • Multi-Unit Franchisee
  • 8,357 Reads 1 Shares
How Real Property Management CMO Robert Pifke uses analytics to improve the brand's marketing results.
  • Robert Pifke
  • 3,923 Reads
Social media marketing news you can use. This week: Advertising on Instagram is worth a look; Amazon sues 1,000 fake reviewers; Google introduces a new-and-improved Google+; Hyatt adopts Facebook Messenger to improve customer service; Twitter users expand their adoption of emojis.
  • Daniel Lieberman
  • 3,272 Reads
Eric Holm may own 31 successful Golden Corral restaurants in Florida and Georgia and run a $150 million business, but his thoughts never stray far from the poverty in which he grew up.
  • Debbie Selinsky
  • 8,258 Reads 1 Shares
The franchise community, along with media, politicians, regulators, and others, are beginning to understand the importance of measuring outcomes in franchising as a basis for understanding a brand's performance.
  • Darrell Johnson
  • 8,085 Reads 2 Shares
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