Franchise Guide: People - Franchising.com

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People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

When David Gronewoller was asked to be part of this "Dominators" issue, the Golden Corral franchisee expressed sincere surprise.
  • Helen Bond
  • 11,319 Reads 1 Shares
Don Smith is an eternal optimist. And for Smith, the first and largest Valvoline Instant Oil Change franchisee, this positive outlook has paid off.
  • Helen Bond
  • 20,913 Reads 9 Shares
Engagement means a lot of different things to different people. To some it means happy, satisfied team members.
  • Nate DaPore
  • 5,642 Reads 22 Shares
Thomas Maguire operates a PuroClean franchise to help home owners and business owners with property damage restoration, emergency clean up, and repair services for home owners.
  • Multi-Unit Franchisee
  • 10,196 Reads 2 Shares
Jeff Tews and Susan Rather were married for just a year when they entered a new venture as franchisees in the home care field.
  • Helen Bond
  • 9,569 Reads
Gary Grace's life in franchising has been marked by several major achievements and milestones.
  • Eddy Goldberg
  • 7,802 Reads
Two diverse partners blend together to be active in their Checkers franchiser business and their community.
  • Multi-Unit Franchisee
  • 7,637 Reads
To celebrate and recognize the achievements of multi-unit and multi-brand franchisees, we again turn our annual focus to multi-unit franchisees we like to call "Dominators."
  • Kerry Pipes
  • 7,936 Reads 1,023 Shares
Sam Anabi's time as a police officer in La Verne, Calif., laid the foundation for his business focus of helping those in need.
  • Debbie Selinsky
  • 7,090 Reads
Bobby and Lori Forrest have one of the highest multi-store averages in the Sport Clip system. Together they have bought existing under-performing stores and turned them around consistently. As a husband-and-wife team, their strengths and weaknesses complement each other.
  • Multi-Unit Franchisee
  • 9,310 Reads
Craig Joy, who works side by side with employees on the sandwich line at his Checkers restaurants in Florida, is known for his people-driven approach to business and the high retention rate of what he calls his "incredible team."
  • Debbie Selinsky
  • 7,965 Reads
Dine Brands Global, Inc.
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Dine Brands Global, Inc.
SPONSORED CONTENT
Dine Brands Global, Inc.
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Checkers co-franchisees Bruce Keehn and Andrew Lynn don't seek photo ops or newspaper articles about all the good they do in their communities.
  • Debbie Selinsky
  • 7,914 Reads 8 Shares
Employees are on the frontline and the face of your business to customers. It's important that they show customers they care about them. Here are 11 strategies to help operationalize caring.
  • Multi-Unit Franchisee
  • 9,376 Reads
Chris Moore, a multi-unit Watermill Express franchisee, is in the enviable position of knowing exactly who his customers are, what they want, and why—and where—they want it.
  • Debbie Selinsky
  • 7,423 Reads 1,021 Shares
Bill Sole has been a successful master franchisee for the Anago Cleaning Systems brand in the Bay Area for nearly a decade now. He has just taken on the new territory of Inland Empire where his franchisees will service Riverside, San Bernardino and Ontario counties.
  • Multi-Unit Franchisee
  • 8,129 Reads
Jim Lager doesn't talk about himself a lot, but will allow that he's "pretty good at taking lousy businesses and turning them into something.
  • Debbie Selinsky
  • 7,223 Reads
Nachhattar Chandi is not exaggerating when he describes his story as one that began with "colossal odds" and resulted in "triumph."
  • Debbie Selinsky
  • 7,083 Reads
You'll find Craig Joy with his sleeves rolled up working alongside his employees at his Checkers restaurants in Florida. The multi-unit franchisee takes a people-driven approach to running his business and, as a result, maintains a very high retention rate for his employees.
  • Multi-Unit Franchisee
  • 12,271 Reads 1 Shares
On a personal level, I bet 100 percent of you agree with me that people really do matter, but are you living it every day in your businesses?
  • Nate DaPore
  • 6,958 Reads
Bobby and Lori Forrest came well-prepared for their second careers as multi-unit franchisees for Sport Clips.
  • Debbie Selinsky
  • 19,174 Reads 5 Shares
Larry Lee knows a great location when he sees one. After all, he was in real estate and shopping center development before he became a franchisee.
  • Multi-Unit Franchisee
  • 15,082 Reads 1 Shares
Movita Juice Bar
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Movita Juice Bar
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Movita Juice Bar
SPONSORED CONTENT
When you look at the life and career of multi-unit franchisee Don Davey, you'll notice a pattern
  • Debbie Selinsky
  • 9,652 Reads 27 Shares
As an entrepreneur, you're often the face of your company, and your ability to capture attention, to fascinate others--clients, employees, strategic partners, influencers--can make or break a business.
  • Sally Hogshead
  • 8,305 Reads 6 Shares
Jeff Deiters, 50, is a Chicago-native who has been flying planes for as long as he can remember and spends a bulk of his time up in the sky. He and his wife, Annette, met at the Air Force Academy in Colorado Springs, CO, and are both veterans.
  • Multi-Unit Franchisee
  • 7,538 Reads 70 Shares
Customer expectations today are dramatically higher, thanks to the likes of Amazon, Zappos, Southwest Airlines, Starbucks, Ritz-Carlton, and Chick-fil-A, to name just a few of today's customer experience leaders.
  • Jack Mackey
  • 7,179 Reads 2 Shares
Larry Lee had a built-in advantage when he leveraged his career in real estate and shopping center development to include franchising.
  • Debbie Selinsky
  • 5,964 Reads
Joe Weiss is another one of those successful people who got started in the corporate world and did well. But there was something different he was seeking.
  • Multi-Unit Franchisee
  • 7,899 Reads
Franchising is fighting back. Organized labor and activist groups have been hammering away at the franchise business way of life.
  • Multi-Unit Franchisee
  • 7,360 Reads
If Del Taco were a sports team, Paul Hitzelberger would not only be its MVP, he'd also be the GM and coach.
  • Debbie Selinsky
  • 10,067 Reads 1,021 Shares
Dan Fry entered the world of franchising knowing very little about the business. He was warned of the odds of succeeding in a new business but he didn't let that stop him or hold him back in anyway.
  • Multi-Unit Franchisee
  • 7,551 Reads
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