Franchise Guide: People - Franchising.com

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People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Amazon founder Jeff Bezos is a Star Trek junkie. He almost named his company MakeItSo.com, based on the adventures of the USS Enterprise, when Captain Jean-Luc Picard would confirm his commands with the words, "Make it so!"
  • Jack Mackey
  • 8,522 Reads 1 Shares
Guillermo Medellin brought his business savvy, experience, and smarts to the U.S. in 2009 and now operates three successful Russo's New York Pizzeria locations in Houston.
  • Multi-Unit Franchisee
  • 8,326 Reads 12 Shares
Report finds new overtime rules would bring unintended consequences such as increased costs to businesses and impact the workforce by eliminating middle management jobs.
  • Multi-Unit Franchisee
  • 6,598 Reads
Doing good is a longtime pursuit in America. You might even say it's a part of the culture. Americans love a good cause and like to help when they can.
  • Kerry Pipes
  • 8,111 Reads 14 Shares
Mike Orcutt left Domino's corporate for the franchisee life in 1990. He's built a great "team," achieved success, and now oversees more than 100 Domino's locations.
  • Multi-Unit Franchisee
  • 36,750 Reads 44 Shares
Franchisee group SRG diversifies its portfolio with 15-unit development agreement for Newk's Eatery in Louisiana and Texas.
  • Multi-Unit Franchisee
  • 7,564 Reads 1,014 Shares
Franchisee group with 30 years of experience will bring Dunkin' Donuts and Basin-Robbins restaurants to Albuquerque, New Mexico.
  • Multi-Unit Franchisee
  • 9,465 Reads 1 Shares
Simplification and a renewed focus on business and life have taken center stage for Anand Gala since we profiled him in 2010.
  • Kerry Pipes
  • 7,197 Reads
Houston franchise group Spicy Ketchup, LLC, signs a deal to bring 5 Persona Wood Fired Pizzeria locations to Texas.
  • Multi-Unit Franchisee
  • 7,763 Reads
Longtime Tennessee multi-brand operator adds Quaker Steak & Lube to his portfolio. The deal marks the first Tennessee location for the brand.
  • Multi-Unit Franchisee
  • 8,130 Reads 3 Shares
Multi-Unit Franchisee magazine recognizes franchisee excellence with MVP Awards at the 2015 Multi-Unit Franchising Conference.
  • Multi-Unit Franchisee
  • 8,892 Reads
McAlister's Deli
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McAlister's Deli
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McAlister's Deli
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When it comes to franchising, Shahid Hashmi has just one regret: he wishes he'd gotten into it earlier.
  • Helen Bond
  • 12,046 Reads
We've rounded up another "Mega 99" issue--and that means some big numbers.
  • Multi-Unit Franchisee
  • 11,329 Reads 1,023 Shares
Richard Paek oversees his 75 Jiffy Lube locations by creating an open channel of sharing and communicating with his employees.
  • Multi-Unit Franchisee
  • 16,698 Reads
The National Labor Relations Board (NLRB) is trying to change the definition of "joint employer." Here's a look at how the new ruling could impact one franchise family and, ultimately, many more.
  • Djenane Bartholomew
  • 8,467 Reads 7 Shares
Gary Grace has spent nearly four decades in franchising and has racked up several major achievements and milestones along the way.
  • 12,500 Reads 4 Shares
Franchise relations are in the midst of powerful, fundamental change. Driven by the maturity of franchising, the rise of large multi-unit operators...
  • Eddy Goldberg
  • 9,604 Reads
Jeff Tews and Susan Rather are a married couple who have been BrightStar Care franchisees since 2006. They oversee four territories in seven counties in South Central Wisconsin and are passionate about their brand and business.
  • Multi-Unit Franchisee
  • 6,935 Reads 1 Shares
Golden Corral franchisee uses a people-centered formula that brings success to his business and fuels his desire to give back to his community.
  • Multi-Unit Franchisee
  • 13,442 Reads 3 Shares
Franchisees testify before Senate committee that recent actions by the NLRB would significantly undermine their ability to operate and sustain their businesses - potentially forcing them to close down.
  • Multi-Unit Franchisee
  • 5,993 Reads
Valvoline Instant Oil Change franchisee Don Smith is getting bigger and better, and "killing the competition."
  • Multi-Unit Franchisee
  • 7,529 Reads 1,014 Shares
Wienerschnitzel
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Wienerschnitzel
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Wienerschnitzel
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At age 64, ServiceMaster/Furniture Medic franchisee Paul Berg is on the grow again. He just added a new territory and is not planning to stop growing anytime soon.
  • Multi-Unit Franchisee
  • 6,688 Reads
Watermill Express franchisee sells purified water while staying actively involved and giving back routinely his community.
  • Multi-Unit Franchisee
  • 6,718 Reads
Army veteran Jim Lager turns to franchising model where he prefers a hands-on approach, streamlined systems, and a drive to teach others.
  • Multi-Unit Franchisee
  • 10,379 Reads
Alvaro Garcia already has 21 Jersey Mike's Subs locations in Southern California under his belt. And now he is in the midst of an aggressive 70-store development plan that matches an equally fierce work ethic.
  • Multi-Unit Franchisee
  • 15,995 Reads 16 Shares
Franchisee says growing up in India was by far the most influential factor in propelling him to seek a better future for his family in America.
  • Debbie Selinsky
  • 13,157 Reads 18 Shares
When it comes to making a difference and getting things done, there is a distinct difference between those that do and those that don't. Those that do have conviction, absolute commitment, and an unwavering desire to get results.
  • Rowdy McLean
  • 7,935 Reads 41 Shares
Alvaro Garcia epitomizes the proverbial American dream. With 21 Jersey Mike's Subs locations in Southern California already under his belt, Garcia is in the midst of an aggressive 70-store development plan that matches an equally fierce work ethic.
  • Helen Bond
  • 16,689 Reads 6 Shares
Every organization has a chance to deliver a positive customer experience. That experience has many starting points and touch points along the customer interaction.
  • Lisa Ford
  • 9,067 Reads 11 Shares
Sam Anabi has always gained satisfaction from helping others. The former La Verne, Calif. police officer found great fulfillment in law enforcement before an injury changed his career-path.
  • Multi-Unit Franchisee
  • 23,324 Reads 12 Shares
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