Franchise Guide: People - Franchising.com

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People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Every spring, Multi-Unit Franchisee magazine recognizes the winners of its prestigious Most Valuable Performer (MVP) Awards, which honor franchisee excellence and highlight outstanding performance in growing both their organization and their brand(s).
  • Kerry Pipes & Eddy Goldberg
  • 7,354 Reads
Tulsa franchise owner recognized for outstanding contributions to franchising and named Franchisee of the Year by IFA.
  • Multi-Unit Franchisee
  • 6,497 Reads
Robert Cresanti spent a year as the IFA's executive vice president of government relations and public policy. Now he takes over as the new president and CEO of the organization.
  • Multi-Unit Franchisee
  • 6,440 Reads
When Domino's veteran Michael "Mike" Orcutt made the switch from corporate executive to franchisee he was, he admits, a "little nervous" about how the managers of the nine Atlanta pizza stores he purchased in 1990 would welcome their new boss.
  • Helen Bond
  • 9,799 Reads
West Coast convenience store and petroleum franchisee builds portfolio by signing development agreement for 20 Del Taco locations.
  • Multi-Unit Franchisee
  • 5,277 Reads
Companies don't engage emotionally with their customers--their employees do. If you want to create a memorable company, you must fill your company with memorable people.
  • John DiJulius
  • 16,412 Reads 4 Shares
Texas-based franchisee brings additional Pizza Patron location to Dallas-Fort Worth market as the brand continues to expand.
  • Multi-Unit Franchisee
  • 5,098 Reads 26 Shares
Franchisees move into Washington, D.C. this week to meet with members of Congress and make their case for protecting the future of the franchising business.
  • Multi-Unit Franchisee
  • 5,701 Reads
The past five years have been tough for those in the tax business, but things are looking up and Ken Leese's positive attitude has never waned.
  • Kerry Pipes
  • 6,177 Reads
California area developer brings Canada's unique Smoke's Poutinerie brand to Hollywood and beyond.
  • Multi-Unit Franchisee
  • 7,033 Reads
Longtime friends team up to offer three franchise food brands in Charlotte Douglas International Airport in Charlotte, N.C.
  • franchise, franchising, multi unit franchising, franchise update, mult-unit franchisee
  • 9,250 Reads
MassageLuXe
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MassageLuXe
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MassageLuXe
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Captain D's joins forces with Share Our Strength's Dine Out for No Kid Hungry campaign to help to put an end to childhood hunger in America.
  • 4,737 Reads
teve Sager knows a good idea when he sees one. The franchise veteran championed Subway's innovative $5 footlong sandwich as a nationwide promotion and pioneered the brand's use of speedy ovens to offer customers toasted subs in a flash.
  • Helen Bond
  • 6,719 Reads 6 Shares
When it comes to creating a successful corporate culture, veteran Jiffy Lube franchisee Richard Paek has found that seeing does lead to believing.
  • Helen Bond
  • 13,965 Reads 8 Shares
Sports-loving partners Tim Clougherty and Keith Fogleman bring Sports Image franchise to North Carolina to help youth sports and athletic programs raise money and acquire new equipment.
  • Multi-Unit Franchisee
  • 12,098 Reads
Franchising is easy: all it takes is a lot of blood, sweat, and overcoming fears to open and successfully operate a franchise unit--not to mention multiple units of a single brand.
  • Kerry Pipes and Eddy Goldberg
  • 9,276 Reads 1 Shares
Newk's Eatery looks to raise awareness of ovarian cancer and fundraising for the disease by growing its "Newk's Cares" initiative during Cancer Awareness month in September.
  • Multi-Unit Franchisee
  • 9,268 Reads
So, you're hiring again. You have positions open and want to make sure the employees you bring in will meet your goals--or exceed them.
  • Adam Pierno
  • 8,046 Reads 7 Shares
Randy Merrill feels good about the health, wellness, and fitness space he operates in. He says the business models work for him, the client base works for him, and the ROI works for him.
  • Kerry Pipes
  • 16,552 Reads 1,023 Shares
Jersey Mike's founder Peter Cancro whips up $100,000 sandwich for No Kid Hungry, an organization committed to ending childhood hunger. The donation will provide 1 million healthy meals for kids in the U.S.
  • Multi-Unit Franchisee
  • 9,639 Reads
Patrick Risko spent nearly two decades working in the banking industry, then left to pursue his passion of helping seniors and their families.  He now operates the FirstLight Homecare franchise in the greater New Haven, Conn. area.
  • Multi-Unit Franchisee
  • 5,978 Reads
Marco's Pizza®
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Marco's Pizza®
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Marco's Pizza®
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Ken Leese is seeing an upswing in the economy and his Jackson Hewitt franchise operation has expanded by five units in less than two years.
  • Kerry Pipes
  • 18,298 Reads 3 Shares
After two decades in franchising, Shahid Hashmi has an aggressive growth plan that he predicts will top $150 million in revenue in the next 10 years.
  • Multi-Unit Franchisee
  • 24,821 Reads 32 Shares
Franchisees looking for insights into succeeding with a partner can learn a thing or two from multi-brand franchisees Judy Ewing-Lonetti and Sandy Dunn.
  • Helen Bond
  • 8,727 Reads 1,023 Shares
Steve Sager has relied on forward-thinking innovation to build a career that includes opening more than 265 Subway stores during his 30 years in the business.
  • Multi-Unit Franchisee
  • 14,193 Reads 9 Shares
Anand Gala makes moves that simplify his approach, refocus his energy, and help grow his franchise operation.
  • Kerry Pipes
  • 11,959 Reads
McAlister's Deli signs several new development agreements in Georgia and Florida and plans to open its first restaurants in Orlando and Southwest Florida.
  • Multi-Unit Franchisee
  • 12,893 Reads
Kevin Green is a Bruegger's Bagels multi-unit franchisee in the Raleigh-Durham market. He made a successful career transition from teach to franchisee.
  • Multi-Unit Franchisee
  • 10,017 Reads
New mid-year report finds that franchise businesses continue to grow, create jobs, and outpace the rest of the U.S. economy.
  • Multi-Unit Franchisee
  • 8,403 Reads 1 Shares
When it comes to operating multiple brands, Craig Comer has discovered that differences can attract--profits, that is, for his two very different service brands.
  • Helen Bond
  • 11,505 Reads 1 Shares
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